Keep customers and staff informed, with communication built into every booking
- Automated confirmations, payment reminders and pre-visit emails
- Templated emails personalised with booking and customer data
- Every message stored against the booking, enquiry or contact
- Inbound email handling so replies land on the right booking
Every message in context
- Emails sent and received are linked to the relevant booking, enquiry or contact, so anyone in your team can pick up a conversation and see the full history at a glance.
- Set reminders against bookings and enquiries so follow-ups never slip through the cracks — chase that quote, confirm those numbers, request that paperwork.
- Inbound email handling routes customer replies onto the right booking record, instead of leaving them buried in a personal inbox.
Automate the routine
- Build branded email templates that merge in booking and customer data — confirmations, payment chase-ups, pre-visit information and feedback requests all go out consistently and on time.
- Attach documents generated straight from your booking data: itineraries, invoices, sign-in sheets and more, produced from your own bespoke document templates.
- Schedule emails to send at the right point in the booking journey, so customers arrive informed and prepared.
Marketing done properly
- Record marketing consent per contact with GDPR-aware marketing preferences, so you always know who you can contact and about what.
- Sync your opted-in contacts to Mailchimp to power newsletters and campaigns from an always up-to-date audience.
- Gather post-visit feedback with custom forms linked back to the booking, and use it to shape your next season.
Ready to transform your activity centre?
Book a demo with our team today
Keep exploring
Discover the features that make Cinolla so easy to use
Every module shares the same bookings, contacts and availability.
Branded email templates
- Merge booking and customer data into every email
- Consistent branding across your whole team
- Templates for confirmations, reminders, information packs and more
Reminders & scheduling
- Set reminders against bookings, enquiries and contacts
- Schedule emails to send at the right point in the booking journey
- Never miss a follow-up, chase or renewal again
Bespoke document templates
- Generate branded PDFs straight from your booking data
- Itineraries, invoices, sign-in sheets, vouchers and more
- Send them automatically with your templated emails
Marketing & consent
- GDPR-aware marketing preferences recorded per contact
- Mailchimp integration keeps your audience in sync
- Post-visit feedback captured with custom forms
Who it's for
Built to suit a huge range of operators
One platform, tailored to the way your sector actually works.
